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By centralizing collaboration through SmartOPS™, the organization reduced average issue resolution time, significantly improving operational continuity and system uptime.
The transition from manual to digital operations at customer fundamentally transformed how they managed its facilities. Operators now spend less time on paperwork and more time optimizing performance.
With SmartOPS™, Customer transformed reactive after-hours management into a proactive, transparent, and data-driven operation..
The impact was immediate and measurable. Fault diagnosis time dropped by 80%, reducing the average from to under 1 hour. Outage duration decreased by 65%, as experts could now guide crews in real time and ensure first-time resolution.
Modernize the certification process, the utility deployed Telepresenz® SmartOPS™, enabling live, remote expert supervision and full audit traceability for every trainee.
With SmartOPS™, the contractor cut average report completion time by 80%. Inspection capacity per technician doubled, allowing more sites to be covered daily without increasing headcount.
To solve these challenges, PUB deployed Telepresenz® SmartOPS™ as an integrated solution for remote supervision, live mentoring, and compliance oversight.
Customer deployed Telepresenz® SmartOPS™, configured for secure, on-premise operation within its private LAN. The solution provided real-time visibility, supervision, and assessment — without relying on the internet.
To overcome these challenges, Customer deployed Telepresenz® SmartOPS™, creating a live collaboration channel between offshore crews and onshore experts.
Customer deployed Telepresenz SmartOPS™ to digitize and streamline the entire inspection process — combining safety, photo capture, and compliance reporting into one seamless workflow.
To bridge the gap between remote field operations and centralized expertise, Fortescue deployed Telepresenz® SmartOPS™ — a connected worker platform enabling real-time, hands-free collaboration between field technicians and engineering experts.
Customer deployed Telepresenz® SmartOPS™ to bridge the gap between local workers in New Caledonia and Perth-based engineers — allowing domain experts to “see what the worker sees” in real time without travel.
To accelerate knowledge transfer, the mining company deployed Telepresenz® SmartOPS™, enabling experienced workers to directly capture and author procedures in the field using natural voice commands, photos, and videos.
To address these challenges, the company deployed Telepresenz® SmartOPS™ — enabling live collaboration between field engineers and global experts while standardizing incident capture and reporting across all operations.
Telepresenz® SmartOPS™ for Digital Inventory Management and Remote Inspections
Customer deployed Telepresenz® SmartOPS™ to create a high-definition, real-time collaboration environment that connects engineers and remote experts across all facilities.
To bridge the distance between on-wing teams and off-site experts, Telepresenz® SmartOPS™ was deployed to enable seamless communication and decision-making.
To modernize its fleet maintenance operations and eliminate communication bottlenecks, Oldendorff deployed Telepresenz® SmartOPS™ across its global fleet.
To overcome travel restrictions and maintain safety and schedule integrity, the company deployed Telepresenz® SmartOPS™ to enable remote, real-time collaboration between local plant teams and international subject-matter experts.
The agency deployed Telepresenz SmartOPS™ to bridge the gap between field responders and command units through live video collaboration.
Customer adopted Telepresenz® SmartOPS™ to digitize inspections and enable real-time collaboration between field inspectors and remote experts.
To overcome these challenges, Customer deployed Telepresenz® SmartOPS™, enabling its onsite security staff to act as first-level responders while maintaining complete adherence to the facility’s strict security protocols.
The customer deployed Telepresenz® SmartOPS™, transforming how its teams collaborated and reported across the region. Each field technician was equipped with a RealWear HMT-1 headset, allowing them to stream live video from the packing floor directly to remote experts. Using SmartOPS™, experts could see exactly what the technician was seeing — guiding, validating, and troubleshooting in real time from anywhere.
Telepresenz® partnered with the manufacturer to deploy SmartOPS™ as a secure, real- time collaboration platform connecting engineering experts and on-site technicians across multiple time zones.
To modernize and standardize its QA operations globally, the company deployed Telepresenz® SmartOPS™ — creating a single connected environment where QA leads, auditors, and customers could collaborate in real time from anywhere in the world.
To reduce downtime and improve quality assurance, Micron deployed Telepresenz® SmartOPS™ as a centralized collaboration and inspection platform connecting technicians, SMEs, and vendors in real time.
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