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Telepresenz® FOR FIELD SERVICE

Immediate access to remote experts and resources

Why Use Telepresenz®
for Field Service

Whether it’s fixing a solar panel roof or repairing an entire city’s electric grid, field service technicians need quick and reliable technology to power the masses. That’s why they trust Telepresenz® to connect them with remote experts and the resources needed to finish their jobs. The electric utility field has an extremely high turnover due to the nature and danger of the job. Each year, approximately 40% of utility workers are new to the field. Using Telepresenz®, the new technicians will be able to receive training from experts on the job and ensure safety.

Benefits
You Can Trust

Improve client-facing interactions

  • Nearly 30% of Telepresenz® users reported better communication between themselves and their clients in 2019.

Decrease
travel costs

  • With the use of Telepresenz®, field service technicians can work remotely in all types of weather conditions.
  • When a natural disaster strikes, emergency technicians can connect with local experts to safely fix damaged equipment.

Get help in a
matter of seconds

  • Telepresenz® provides technicians with state-of-the-art, informative tools quickly and easily.

Remote Mentor
Collaboration in Field Services

Are currently using some sort of on-demand video

Call in for live video support

Are already using some sort of Augmented Reality

Are using via Augmented Reality glasses

Michael Blumberg

president of Blumberg Advisory Group

The use of collaboration tools like AR will become the standard by which customers evaluate and measure field service performance.

The many benefits of
Telepresenz® include

Cost Sparing

Reduce the cost of travel and accommodation for your expert.

Save Time

Reduce time-to-deployment
of your most critical functions.

Mitigate risk

Mitigate risk by reducing errors caused by lack of knowledge or experience.

Enhance capabilities

Enhance your team’s capabilities and improve your service offering.

Highly customizable

Highly customizable and secure, designed for compliance-based industries.

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