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Successful Deployment: Utilities

Successful Deployment: Utilities
Problem

A sizeable mobile technician workforce who are contractors at a National Utility Board is required to be supported and supervisedas they perform their regular maintenance and repair operations, with safety being paramount. Expert supervisors are often mobile and need to support and supervise multiple teams when they are at their office and on the move.

Solutions

Dedicated private cloud deployment within customers’ infrastructure.

Telepresenz® Pro Plus Remote Mentor with Realwear HMT-1 devices for Technicians and iPads for Supervisors.

Result of Deployment

Customer performs support, job allocation, supervision, monitoring, and quality control with auditing and compliance.

Support actions include remote mentoring, problem solving, sharing of documents and drawings. Silent recordings archived for record-keeping and auditing purposes.

Supervisors no longer need to be at the site to support and supervise technicians or for quality assurance purposes.

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