Turn Tribal Knowledge Into Digital Work Instructions
Critical knowledge can be lost when experienced workers retire or leave, while procedures and training content can become outdated or difficult to find. SmartITM™ helps organizations capture tribal knowledge from workers and turn it into digital work instructions, SOPs, training content, and searchable operational knowledge.
Create a Central Knowledge Repository
Store videos, SOPs, digital work instructions, and guides in a searchable repository that grows with your organization.
Give Frontline Workers Instant Access
Workers can access digital work instructions and relevant guidance tied to a location, task, or asset from mobile devices, tablets, or desktops.
Continuously Upskill Your Workforce
Help workers build skills through accessible training content and guidance that can evolve as processes, equipment, and operational requirements change.
Digital Work Instructions at the Point of Work
Imagine a technician’s first day on site. She scans the machine she’ll be servicing and immediately sees a video walkthrough, a digital work instruction, and a short learning module tied to that asset.
Instead of searching through paper manuals or waiting for a mentor, she can access the guidance she needs at the point of work. Meanwhile, her manager can track her progress.
That’s the kind of immediate, human experience SmartITM™ delivers. Later, SmartITM™‘s AI alerts a supervisor that a procedure has become outdated at another facility. A quick edit pushes the update across all sites — so every worker is on the same page.
Real-World Scenario
Benefits for Frontline Workers and Industrial Teams
Real benefits that transform how your team works, learns, and grows
Confidence from Day One
New hires don’t have to rely solely on shadowing; they access guided support immediately.
Fewer Mistakes, Less Rework
Workers double-check key steps with just a tap, reducing errors and improving quality.
Smarter Leadership Decisions
AI surfaces what training is needed next, so you don’t waste time guessing.
Ongoing Growth
Upskilling becomes part of daily work, not a separate chore.
How It Works
From capturing expert knowledge to delivering digital work instructions and training, SmartITM™ helps industrial teams preserve knowledge and make it accessible at the point of work.
Capture
Record and preserve your team’s expert knowledge.
Create
Turn recordings into training modules, SOPs, and guides.
Access
Fetch right content linked to task, location, or equipment.
Track
Monitor progress, compliance, and skill levels.
Analyze
AI spots content gaps and suggests improvements.
Upskill
Every person keeps learning as your operations evolve.
See SmartITM™ in Action
Real results from industrial teams using Telepresenz in the field.
Frequently Asked
Questions
Quick answers to questions you may have about SmartITM™.
Still have questions?
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Get in TouchDigital work instructions software helps organizations create, manage, and deliver step-by-step guidance to workers at the point of work. SmartITM™ helps industrial organizations turn expert knowledge, SOPs, videos, and training content into digital work instructions that frontline workers can access from supported devices.
SmartITM™ allows experienced workers to record their knowledge through video, voice, or screen walkthroughs. This captured expertise can then be turned into searchable training guides, SOPs, and other digital content, helping organizations preserve tribal knowledge and make it accessible to frontline workers.
SmartITM™ gives field workers access to relevant digital work instructions, SOPs, videos, and training content tied to their jobs, locations, or equipment. Its searchable knowledge bank helps workers find the information they need without relying solely on experienced colleagues or paper-based documentation.
Yes. SmartITM™ supports industrial workforce training by allowing organizations to create interactive training modules, track completion and progress, and provide workers with relevant learning content. Training can be connected to specific roles, assets, and sites to support learning at the point of work.
Yes. SmartITM™ allows field workers to download relevant procedures for their sites or assigned assets. This helps workers access critical digital work instructions and operational knowledge in remote locations where connectivity may be limited or unavailable.
SmartITM™ gives new workers access to digital work instructions, SOPs, safety guides, videos, and learning modules relevant to their tasks and equipment. This provides just-in-time guidance and reduces reliance on traditional shadowing alone.
SmartITM™ allows workers to ask questions using natural language and retrieve relevant operational knowledge, such as video content or step-by-step guides. This helps workers find specific information without manually searching through large collections of manuals and documents.
Yes. SmartITM™ can integrate via API with traditional Learning Management Systems (LMS) to support the exchange of training completion records and compliance data.
SmartITM™ uses AI-powered insights to automatically tag content, flag outdated SOPs, and identify knowledge gaps. This helps organizations identify content that may need to be reviewed or updated as processes and operational requirements change.
SmartITM™ can organize videos, SOPs, digital work instructions, guides, and training modules in a searchable knowledge repository. Content can be connected to roles, tasks, locations, assets, and equipment so workers can access relevant information when they need it.
Get Started
Pick one place to start—one site or one workflow. We’ll tailor the steps, hook up the tools, and agree on what success looks like.